Reference

Take Control of Your Account Access

firekirin gives you direct tools to limit or stop your account access — no waiting on a support ticket, no runaround. Where state law permits, you can set a cooling-off period or request a full account pause right from your account settings.

Account PauseCooling-Off PeriodVoluntary Account BlockTime LimitsAccess Removal
Explore the Lobby Read FAQ
firekirin Take Control of Your Account Access
HOW WE RUN THIS

How firekirin Handles Exclusion Requests

Immediate Lobby Block

Once an exclusion request is confirmed, your account loses lobby access across all devices — fish game rooms, Midnight Blackjack, and all other titles are blocked until the period ends.

Marketing Pause

Promotional messages linked to your account are suppressed when exclusion is active. You won't receive campaign emails or push notifications tied to your profile.

Wallet Integrity

Balances in your account wallet are preserved during exclusion. Withdrawals already sent to PayPal, Venmo, or Play+ before the request are not reversed or delayed by the exclusion.

No Auto-Reinstatement

Your account does not reopen automatically when the period expires. You must take a deliberate action to confirm you want access restored — there is no silent timer reset.

HELP DURING YOUR BREAK

Reaching Us While Your Account Is Paused

Live Chat Live chat stays available even during an active account pause. Reach an agent to ask about your exclusion status, wallet balance, or how to extend your pause period.
Account Email Email support handles exclusion requests, withdrawal questions on queued PayPal or Venmo payouts, and verification holds that may affect your account during a break.
External Resources If you need third-party support, the National Council on Problem Gambling helpline (1-800-522-4700) is available around the clock and is independent of our platform.
firekirin What Happens When You Exclude Your Account

What Happens When You Exclude Your Account

When you request an account exclusion on firekirin, access to the lobby — including fish game rooms, Boardwalk Bingo, and NFL Football Same-Game Parlay options — is suspended for the period you choose. Marketing emails tied to your account are paused at the same time. Any pending withdrawals to PayPal, Venmo, or Play+ that were already queued before your request will still

process through your wallet. The exclusion applies to your account profile, not just your current device, so logging in from your phone or a desktop browser won't bypass it. Reactivation requires a deliberate step on your part, not an automatic timer reset.

Account Exclusion Terms, Plain and Simple

01
What is a cooling-off period?

A short voluntary break — usually a set number of days — where your account access is paused. Shorter than a full exclusion and does not require a support request to initiate.

02
What does 'voluntary account block' mean?

A self-initiated request to suspend your own account access for a defined period. You choose the duration; the block activates immediately after confirmation and covers all devices.

03
What is account reinstatement?

The process of restoring access after an exclusion period ends. Reinstatement is deliberate — it requires you to confirm the request rather than your account re-opening automatically.

04
What are time limits in an account context?

Session or daily time caps you can set on your account to control how long you stay in the lobby per session or per day, without fully blocking access to your profile.

05
What does 'marketing suppression' mean during exclusion?

When your account is excluded, promotional messages tied to your profile — emails, push notifications — are paused so you are not prompted to return to the lobby during your break.

06
What is a national Account closure registry?

A state or national list that certain operators check during sign-up or account review. Being on one may block new account creation independently of any pause set inside your firekirin account.

Answers to What You're Actually Asking

Go to account settings, select the account access section, and choose your pause duration. The block applies across all login sessions — mobile and desktop — as soon as you confirm.

Any withdrawal already sent to PayPal, Venmo, or Play+ before the exclusion was confirmed will still process. New withdrawal requests may be held until your exclusion status is reviewed by support.

Yes. The account pause blocks access to every section of the lobby — fish game rooms, Freedom Rush, and any sports betting markets available in your state — not just one game type

No. Marketing messages linked to your account profile are suppressed the moment your exclusion is active. You won't be prompted with campaign offers while the block is running.

Your account does not reopen automatically. You need to log in and confirm you want access restored. This step is intentional — it gives you a moment to decide rather than defaulting to re-entry.

Reach out through live chat or email support with your account details and the extension you want. Extensions are processed manually so an agent can verify your account before adjusting the period.
Reference

Self-Exclusion Guide

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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